Return & Refund
Return
If the goods are damaged and receive different models you have ordered, you can return the goods to us for an exchange within 14 days of receipt. Items should be returned in their original packaging, unused, and with designer garment tags still attached.

Only regular priced items can be exchanged or refunded.
 
Return via Post
1. If you wish to return an item, you must make a request within ten (10) calendar days of receiving your order by contacting Fashion One Co., Ltd. at Tel: 02-264-5811 or email: lancelthonlinestore@kwangsia.com from 11:00 - 18:00. Monday – Friday.
2. Items should be returned in their original packaging, unused, and with designer garment tags still attached. Returns that are damaged or soiled will not be accepted and may be returned at customer's cost.
3. Please send the item you wish to return with your receipt and a return request form, via “KERRY Express” only, to:

Fashion One Co.,Ltd.
28th Floor The Offices at Central World 999/9 Rama I Road, Pathumwan, Bangkok 10330
Tel: 02-264-5811
 
Remark
1. You can check the status of your return at Tel: 02-264-5811 or email: lancelthonlinestore@kwangsia.com from 11:00 - 18:00 Monday - Friday.
2. Fashion One Co., Ltd. reserves the rights to change or amend the return policy to be in accordance with the company's policy.
 
Refund
Once the return has been completed, the amount will be refunded back to your purchase payment channel either fund transfer or credit/debit card. For credit / debit card, credit amount will reflect in your card within 14 business days depending on the card issuing bank.
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